CUSTOMER RELATIONSHIP MANAGEMENT
Streamline Patient Acquisition & Optimize Engagement with SILVR CRM
Customer Relationship Management
Automate Workflows & Strengthen Patient Relationships
Acquiring and retaining patients is a challenge for every medical practice. With our HIPAA-compliant customer relationship management (CRM) software, you can automate workflows, enhance patient communication, and improve your marketing strategies—all in one system.
The Leaky Bucket Problem
Are your marketing efforts bringing in leads, only for them to disappear? You’re not alone. Many practices struggle with:
Unanswered inquiries
Leads come in but don’t receive a timely response.
Missed follow-ups
Without automation, potential patients fall through the cracks.
Inefficient processes
Teams juggle multiple tools without a clear workflow.
The Patient Journey – Your Way
Stop Lead Loss & Automate Workflows with SILVR CRM Built Specifically for Medical Practices
You work hard to attract new patients, but what happens next? If your team isn’t responding fast enough to book appointments, you’re losing potential patients to competitors. Our user-friendly CRM offers unlimited functionality to help you streamline workflows, automate follow-ups, and improve patient communication—so no lead goes unanswered
Speed to Lead: Convert More Inquiries into Patients
Speed matters when it comes to new patient acquisition. For medical practices especially, urgency is key for patient inquiries. The healthcare industry averages a response time of 2 hours and 5 minutes—far faster than the 47-hour average across all industries, but still far from optimal. Instantaneous responses are ideal, as research shows that responding within five minutes makes leads 21 times more likely to convert.
78% of consumers choose the first business that responds, and every 10-minute delay decreases conversion chances by 400%.
A Harvard Business Review study found that responding within an hour makes leads 7 times more likely to convert, and fast responders secure 35–50% more sales. The ultimate benchmark? A 1-minute response improves conversion by 341%, proving that speed-to-lead is a game-changer across industries.
A strong patient acquisition strategy starts with fast follow-ups. The data consistently shows that the faster you respond, the more likely a lead will become a new patient.
Our CRM system helps you:
- Notify your team in real time when a new patient reaches out.
- Automate immediate responses via SMS, email marketing, or phone calls.
- Automatically schedule appointments and send appointment reminders to reduce no-shows.
- Hold your team accountable with tracking and reporting tools.
- Ensure a drip campaign follows every inquiry to keep leads engaged.
Re-engage & Retain Existing Patients
- Keep your patient base engaged through personalized educational content and targeted marketing campaigns.
- Automate follow-up messages for prospective patients and existing patients to increase patient retention.
Improve patient satisfaction with personalized communication tailored to demographics.
Optimize Every Touchpoint in the Patient Journey
A seamless patient experience leads to better patient relationships and increased referrals. Our CRM system integrates with your practice management software to:
- Track patient interactions and patient information across social media, email marketing, and phone calls.
- Manage online reputation and respond to online reviews to boost credibility.
Measure key metrics to refine your digital marketing efforts and reduce patient acquisition costs.
All-in-One CRM for Medical Practices
- Automate Marketing & Outreach: Use marketing automation to improve digital marketing campaigns.
- Book & Schedule Appointments: Make it easy for new patients and existing patients to book with you.
- Improve Online Presence: Enhance SEO, search engine visibility, and reputation management.
- Strengthen Patient Relationships: Keep patients engaged through targeted patient communication.
- Replace Multiple Systems: Consolidate text messages, email, and social media in one CRM software.
1 Chili Piper. Lead Response Time (+ 12 Speed to Lead Statistics That Show Why It Matters). https://www.chilipiper.com/article/speed-to-lead-statistics#. Accessed February 19, 2025.
2 Forbes. Why Companies Waste 71% Of Internet Leads. https://www.forbes.com/sites/kenkrogue/2012/07/12/the-black-hole-that-executives-dont-know-about/. Accessed February 19, 2025.
3 Lead Simple. Speed Matters: Being First is Free. https://www.leadsimple.com/sales-course/improve-response-time. Accessed February 19, 2025.
4 Lean Data. The Modern Rules of Lead Response Time. https://www.leandata.com/blog/the-modern-rules-of-lead-response-time/. Accessed February 19, 2025.
5 Harvard Business Review. The Short Life of Online Sales Leads. https://hbr.org/2011/03/the-short-life-of-online-sales-leads. Accessed February 19, 2025.
6 Forbes. Why Companies Waste 71% Of Internet Leads. https://www.forbes.com/sites/kenkrogue/2012/07/12/the-black-hole-that-executives-dont-know-about/. Accessed February 19, 2025.