Posted Sept 10, 2026 in Ophthalmology Marketing
An ophthalmology practice we work with had been stuck at 156 Google reviews for months. Two months after we made one change, they were at 175. That’s 19 new reviews and a 12 percent jump, without asking their team to do any extra work.
Here’s what we loved about this one. The patient care was already excellent, and people were happy after their visits. The practice didn’t have a reputation problem. It had a follow-through problem.
The Old Review Request Process
Like many practices, their process for requesting reviews relied on “someone” asking for the review and no one owned it. Happy patients were leaving daily and they had nothing to show for them online. As we all know, when patients are happy, the reviews still don’t write themselves. Someone has to ask, at the right moment, every single time.
What We Set Up in SILVR CRM (GoHighLevel)
We built a review request automation inside GoHighLevel, the HIPAA-compliant CRM we set up for the practice. The automation sends a text and an email review request to the patient shortly after they finish their procedure.
The team still does the human work. They deliver the care, make the calls, and follow up with patients the way they always have. We made sure the final ask happens on its own, every time. A busy afternoon never costs the practice a review.
Ophthalmology Patient Reviews Matter More Now Than Ever
Reviews aren’t only for the patient reading them anymore. When someone searches for a doctor, AI reads those reviews too. It weighs them when it decides which practices to recommend.
Want more reviews without adding to your team’s plate?
Your patients are already happy. We’ll set up the automation that turns that goodwill into reviews. The ask is no longer the responsibility of the person at the front desk.